Terms of service

Last Updated: October 2, 2026

Welcome to Jaylaxmi Furniture.

These Terms of Service govern your access to and use of the Jaylaxmi Furniture website, including browsing our products, creating an account, placing orders, making payments and using any other services available through our website.

By accessing or using our website, you agree to follow these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Website

Jaylaxmi Furniture operates this online store to provide customers with furniture products and related services.

Our website allows you to browse products, view product information, place orders, make payments and communicate with us regarding your purchases.

We reserve the right to update, modify or discontinue any part of the website or its services at any time without prior notice where reasonably necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications, finishes and other information displayed on our website are accurate.

However, certain differences may occur because of:

  • Screen and device settings
  • Lighting conditions while photographing products
  • Natural variations in wood grain, texture and colour
  • Handcrafted or handmade characteristics
  • Minor manufacturing or finishing variations

For wooden furniture, variations in grain, knots, texture and shade are natural characteristics and should not automatically be considered defects.

We reserve the right to correct errors, inaccuracies or omissions in product information, pricing or availability.

3. Product Availability

Product availability shown on the website may change from time to time.

If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include an alternative product, revised delivery timeline or cancellation and applicable refund.

4. Prices

All product prices displayed on our website are subject to change without prior notice.

The applicable price for your order will generally be the price displayed at the time the order is placed, subject to any obvious pricing or technical errors.

Applicable taxes, discounts, offers or other charges will be displayed during the checkout process where applicable.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected product.

After receiving your order, we may send an order confirmation through email, SMS, phone, WhatsApp or another available communication method.

An order may be cancelled by us in certain circumstances, including:

  • Product availability issues
  • Incorrect product or pricing information
  • Payment-related issues
  • Suspected fraudulent or unauthorized transactions
  • Incorrect or incomplete customer information
  • Circumstances beyond our reasonable control

If we cancel an order after receiving payment, the applicable amount will be refunded according to the payment method and circumstances of the cancellation.

6. Customer Information

You are responsible for providing correct and complete information while placing an order.

This includes:

  • Customer name
  • Mobile number
  • Email address
  • Complete delivery address
  • PIN code
  • Any other information required for successful delivery

Jaylaxmi Furniture will not be responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

7. Payment

Payments may be processed through the payment methods and payment service providers made available on our website.

By completing a transaction, you confirm that you are authorized to use the selected payment method.

We do not knowingly store complete payment card details on our own systems where such processing is handled by third-party payment providers.

8. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeline communicated to you.

Delivery timelines are estimates and may vary depending on:

  • Product availability
  • Manufacturing or preparation time
  • Courier and logistics operations
  • Weather conditions
  • Transportation delays
  • Regional restrictions
  • Road or route conditions
  • Unforeseen circumstances

We primarily use suitable logistics and courier partners depending on the product and delivery location.

For detailed information regarding shipping, please refer to our Shipping Policy.

9. Delivery Location & Ground-Floor Delivery

Our standard furniture delivery is generally limited to the ground floor unless otherwise specifically mentioned for a particular product or order.

Customers are responsible for checking whether the product can safely enter their property through:

  • Main entrance
  • Doors
  • Staircases
  • Lifts
  • Corridors
  • Gates
  • Other access points

If additional labour, lifting or special handling is required for upper-floor delivery or difficult access, any applicable additional charges may be payable by the customer.

10. Product Dimensions & Accessibility

Before placing an order, customers should carefully review the product dimensions and confirm that the furniture will fit through the available access points.

Jaylaxmi Furniture will not ordinarily be responsible for a return or cancellation caused solely because the ordered product cannot fit through the customer's door, staircase, lift, gate or other access point.

If a return is exceptionally approved in such a situation, applicable forward and reverse shipping, handling or other charges may be deducted from the refund.

11. Cancellation

Cancellation requests should be submitted as early as possible.

Once an order has entered production, packaging, dispatch or shipping, cancellation may not always be possible.

Where a cancellation is approved after payment processing, applicable payment gateway, shipping, handling or other charges may be deducted where applicable.

For detailed cancellation and refund conditions, please refer to our Refund & Returns Policy.

12. Damaged or Defective Products

We take reasonable care while manufacturing, packing and dispatching our products.

If your product arrives damaged, defective or with missing components, please contact us as soon as possible after delivery.

For damage, missing-part or replacement claims, an uninterrupted unboxing video may be required. The video should clearly show:

  1. The outer packaging
  2. The condition of the package before opening
  3. The inner packaging
  4. The complete product while being unpacked
  5. Any visible damage or missing components

Claims submitted without the required evidence may be difficult to verify and may not qualify for replacement or other resolution.

Please refer to our Refund & Returns Policy for complete details.

13. Assembly & Installation

Unless specifically mentioned on the product page or order confirmation, installation or professional assembly is generally not included with the product.

Where a product requires assembly, customers may need to arrange assembly using the instructions and standard tools provided or recommended with the product.

Customers should not modify, drill, alter or structurally change the product in a manner that could affect its safety or intended use.

14. Natural Wood Variations

Many of our products are made using natural wood.

Because natural wood is unique, differences in:

  • Colour
  • Grain pattern
  • Texture
  • Knots
  • Natural markings
  • Shade
  • Finish appearance

may occur from one product to another.

These characteristics are part of the natural appearance of wooden furniture and should not automatically be treated as manufacturing defects.

The appearance of a finish may also look slightly different depending on lighting, photography and the customer's display screen.

15. Returns & Refunds

Returns and refunds are subject to the conditions mentioned in our Refund & Returns Policy.

A return is not automatically accepted simply because a customer changes their mind, the product does not fit into the intended space or the natural appearance of the wood differs slightly from an online photograph.

Where a return is approved, applicable shipping, handling, payment processing or other charges may be deducted as specified in our applicable policies.

16. Customer Reviews & Content

If you submit a review, photograph, feedback or other content to us, you should ensure that:

  • You have the right to submit the content.
  • The content does not violate any law or third-party rights.
  • The content does not contain harmful, abusive or misleading material.

By submitting content for publication on our website or marketing channels, you grant us permission to use that content for business and promotional purposes, subject to applicable law.

17. Website Use

You agree not to misuse our website or attempt to:

  • Gain unauthorized access to our systems
  • Interfere with website functionality
  • Upload malicious code or harmful material
  • Use automated methods to improperly access or collect website information
  • Place fraudulent or unauthorized orders
  • Misrepresent your identity or information
  • Use our website for unlawful purposes

We may restrict or terminate access to our website where we reasonably believe these Terms have been violated.

18. Intellectual Property

The content available on the Jaylaxmi Furniture website, including photographs, product images, logos, graphics, text, designs, layouts and other materials, may be owned by or licensed to Jaylaxmi Furniture.

You may not copy, reproduce, modify, distribute, publish or commercially use our website content without prior written permission, except where permitted by applicable law.

19. Third-Party Services

Our website may use third-party services for functions such as:

  • Payment processing
  • Shipping and logistics
  • Website hosting
  • Analytics
  • Marketing
  • Customer communication
  • Other technical services

These third-party services may have their own terms and privacy policies. Your use of those services may also be subject to their respective terms.

20. Links to Other Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. Jaylaxmi Furniture does not control third-party websites and is not responsible for their content, security, availability or privacy practices.

You should review the terms and privacy policies of third-party websites before using them.

21. Limitation of Liability

To the extent permitted by applicable law, Jaylaxmi Furniture will not be responsible for losses or delays resulting from circumstances outside our reasonable control, including transportation disruptions, natural events, weather conditions, technical failures, service-provider issues or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, services or applicable requirements.

When we make changes, we may update the “Last Updated” date at the top of this page.

Your continued use of the website after an updated version is published means that you will be subject to the updated Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or your use of our services shall be subject to the jurisdiction of the appropriate courts, subject to applicable consumer-protection laws and other legal rights available to you.

24. Contact Us

If you have any questions regarding these Terms of Service, your order or our website, please contact us:

Jaylaxmi Furniture

📞 Phone: +91 99823 95907
📧 Email: furniturejaylaxmi@gmail.com
📍 Address: Panpaliya, Adsisar (Sardarshahar), Rajasthan 331403