Frequently asked questions

Ans: Not at all. We provide complimentary shipping on all orders delivered within our standard service zones across India.

Ans: We take complete accountability for your order until it safely reaches you. Any structural damage or issues occurring during transportation are entirely our responsibility, and we will resolve them promptly.

Ans: We offer a fully secure checkout experience supporting all major digital payment options, including Credit Cards, Debit Cards, and Net Banking. Please note that we do not offer Cash on Delivery (COD) at this time.

Ans: The most efficient way is to log into your account on our website to view your personalized dashboard. Alternatively, you can use our Order Status page with your registered email or phone number. We map out every phase—from assembly lines and quality checks to dispatch details. Our team also proactively reaches out via calls or messages with tracking updates. If you haven't heard from us within 10 days of purchasing, please connect with our support team immediately.

Ans: Absolutely not. Standard delivery is completely free throughout India, covering the vast majority of pin codes. You can easily verify your location's eligibility by entering your pin code on our product pages. In rare instances where we arrange special transit to non-serviceable remote zones, any additional logistics or handling costs must be settled upfront, and standard warranty terms may differ.

Ans: We aim for maximum visual accuracy, but because we deal in authentic, natural solid wood, every single piece possesses its own unique grain patterns, organic textures, and subtle tone variations. These natural characteristics mean your handcrafted furniture is truly one-of-a-kind, and minor differences from the digital gallery should be celebrated as a mark of genuine authenticity.

Ans: Many of our designs feature an intuitive setup layout that can be easily managed by following the included step-by-step instructional guide, requiring no professional carpentry tools. For larger, heavy-duty setups, a local professional carpenter can easily complete the installation based on the structural blueprint provided.

Ans: We enforce strict quality-assurance benchmarks before dispatch. However, if you spot any transport damage or structural defects (such as leveling issues, finish imperfections, or upholstery flaws) upon arrival, please alert the delivery team immediately and notify our customer desk. If you identify a structural issue after delivery, please email us within 24 hours with clear photographs. Our team will review it within 2 business days to arrange an expert repair or a complete replacement depending on the evaluation.

Ans: We stand firmly behind our durability. Every product comes with a comprehensive 36-month warranty covering structural manufacturing defects, paired with our signature lifetime warranty against termite damage.

Ans: Yes, completely. Our platform integrates industry-standard, high-level encryption protocols through verified payment gateways to guarantee your financial data remains fully protected. Jaylaxmi Furniture never retains or stores your sensitive payment credentials on our servers.